Computer Service When You Need It
We are onsite when you need us and on the phone when you call. Our remote support system gives us the opportunity to connect to your computer and solve your problem quickly without wasting time on appointment scheduling or travel.
With a code from our Help Desk, you can enter our online support and collaboration portal.
At Norman Alan Company, LLC, our number one goal is exceptional customer service. We do right by our customers so that you can refer us to your friends, neighbors, and business associates with confidence.
Proactive, Managed Service
Our small and medium business clients appreciate our managed service plans. We reduce downtime and service calls by remotely monitoring your network and keeping ahead of problems with updates, patches, and recommended upgrades.
At Norman Alan, our Server Support Agreement guarantees 4 hours response time on Server issues.
In general, however, our staff is always available to respond to your call, address issues using remote login technologies, and come on-site as quickly as possible to resolve your issues.
Our Help Desk is Waiting
During business hours, our help desk is manned and ready to solve your IT problems. Simply call or email and, with your permission, we use remote access technologies to quickly connect and control your PC or Server. We can often diagnose and solve your issues without the cost of travel.
With a code from our Help Desk, you can enter our online support and collaboration portal.
In today’s world, businesses are run on screens and keyboards. We work with you to keep your computers and network running so that you can do what you do best – grow your business.
