Staff Bios

Brandon

Co-Owner


Brandon is a Co-Owner of The Norman Alan Company.

Working with Norman Alan since 2011, Brandon troubleshoots networking and technology issues and oversees sales and the onsite calls.

His experience includes all Windows Operating Systems, a variety of networking equipment, wireless equipment, servers, cell phones, and a broad range of software. Brandon spends a lot of his time working closely with the Field Service Techs to make sure the onsite jobs go smoothly.

Brandon attended Derry High School. Graduating from Pittsburgh Technical Institute in 2007, Brandon has an Associates Degree in Computer Science - Network Administration. He has his Network+ Certification and is working on his Windows MCSE Certifications.

Married since 2013, Brandon and his wife have 4 children, with the newest arrival in November of 2017. Brandon loves to play dek hockey and go fishing. He coaches some local youth dek hockey teams and baseball teams.

Will

Co-Owner


Will is a Co-Owner of The Norman Alan Company.

With Norman Alan since 2010, Will manages the remote support team and oversees server monitoring, as well as handling escalated tickets.

Customers rely on Will to handle the toughest problems quickly and effectively.

“I have been doing IT since my parents scraped money together for a PC in the early 90s. They were dismayed to find me dismantling it the next day. It sparked a lifelong interest in technology and problem solving. I am proud to say that I help people solve problems every day. We solve the world’s problems, one computer at a time.”

Will is from Murrysville, PA and graduated from Franklin Regional High School. He attended Penn State University where he acquired a bachelor’s degree in Information Sciences and Technology in 2004.

Todd

Service Center Manager


Todd is our Service Center Manager

With Norman Alan since 2005, Todd holds the job of Electronics Specialist today, but he has taken on many roles along the way. His focus is repairing PCs that are brought in to be repaired in our in-house shop.

“One thing I pride myself on is being able to completely disassemble a piece of equipment such as a laptop and reassemble it perfectly, with never an extra part left over when job is finished!”

After High School, Todd spent 6 years in the Navy as an Avionics Electronics Technician. After serving, he went into the computer field repairing printers and monitors and eventually working on PCs.

In Todd’s off time, his passion is off road motorsports, mainly motocross.

Bev

Secretary/Administrative Assistant


Bev is our Secretary/Administrative Assistant.

With Norman Alan since 2014, Bev answers the phones and connects customers with the appropriate technician or service. She also keeps our files in great shape and processes work orders.

Bev is an excellent typist and has good phone etiquette, always demonstrating a pleasant and helpful attitude. Customers rely on Bev to connect them to evaluate their needs and connect them with the right service.

“I’ve worked in a variety of customer service scenarios, and I can say I love interacting with our customers.”

After graduating High School, Bev entered the Air Force and found herself doing a job very similar to her work with Norman Alan.

Bev has been married for 24 years, loves crafts and the Pittsburgh Steelers.

Jon

Remote Support Escalation Technician


Jon is one of our Remote Support Escalation Technicians.

On the job with Norman Alan since 2011, Jon’s primary focus is diagnosing and correcting computer and network systems in a timely manner using remote support technology.

With over a decade of experience in the Information Technology field, customers rely on Jon’s ability to recognize problems and troubleshoot them efficiently, saving endless hours of downtime and aggravation.

“I appreciate the fact that my job is always changing, always evolving. Every day is different, and it is a constant adventure.”

Jon is a graduate of Hempfield High School and the Allegheny Valley Institute of Technology, where he earned A+ and Network+ certifications.

Calvin

Remote Support Escalation Technician


Calvin is one of our Remote Support Escalation Technicians

Joining Norman Alan in 2017, Calvin works with our customers in the field, troubleshooting computers and systems to keep them up and running smoothly.

Customers rely on Calvin when there’s no substitute for being on-site and hands-on to really understand and resolve a problem to the customer’s satisfaction.

“The thing I enjoy most about my job is that I get to interact personally with our customers and work with them to resolve their problems.”

Calvin has been working with computers as long as he can remember, teaching himself the basics before going on to achieve certifications in CompTIA A+ and CompTIA Network+.

Calvin loves dogs and is an Eagle Scout.

Rob

Remote Support Technician


Rob is one of our Field Service & Remote Support Technicians

Joining Norman Alan in 2018, Rob works with our customers, troubleshooting computers and systems to keep them up and running smoothly.

Rob enjoys the challenge of the job and working with customers.

Rob holds an Associates Degree and is CompTIA Network+ certified.

Ryan

Field Service & Remote Support Technician


Ryan is one of our Field Service & Remote Support Technicians

Joining Norman Alan in 2020, Ryan works with our customers in the field, troubleshooting computers and systems to keep them up and running smoothly.

Ryan has been working in the IT field since 2017. He has his A+ and Network+ certifications and is currently working towards a Microsoft certification.

"I love the fast paced environment and the constant learning of new technologies while giving our best service to protect our client's networks."

Ryan enjoys reading fantasy novels, playing puzzle and board games with his friends and family. He also just got engaged and will be getting married in the near future.

Nathan

Remote and Field Support Technician


Nathan is one of our Remote and Field Technicians.

On the job with Norman Alan since 2021, Nathan provides remote support services for our customers.

"My primary job is to support our customers and make sure they are satisfied with our service. The number 1 thing that is important is customer satisfaction. Technology is my passion and I love to learn anything and everything that I can in the realm of IT."

In his free time, Nathan enjoys tinkering in his home lab, gaming and restoring old traffic signals. Nathan is also a youth leader, participating in the young adult ministry.

Nathan currently holds a COMPTIA A+ certification.

Matthew

Remote Support Technician


Matthew is one of our Remote Support Technicians.

On the job with Norman Alan since January 2022, Matthew provides remote support services for our customers.

"I like to help all of our clients with their technological needs. I use my experience along with their needs to bring a good solution to our clients."

In his free time, Matthew enjoys doing the traditional Japanese martial art called Jiu Jitsu.

Mathew brings 8 years of experience in the IT field. He also has his A+, Security+, and Microsoft MCSA for Windows 10. He loves the IT field because he is constantly learning new technology and he pairs that new knowledge with helping clients.

Joe

Remote Support Technician


Joe is one of our Remote Support Technicians.

On the job with Norman Alan since 2022, Joe provides remote support services for all of our customers.

"I have been providing customer support in some form since 2009. I enjoy helping customers solve problems and believe I provide excellent customer service. Customers rely on me to provide a timely response and resolution to their problems. I solve customer problems with years of troubleshooting experience from a variety of different business backgrounds."

In his free time, Joe enjoys spending time gaming with his fiancé and his friends.

Joe currently holds a COMPTIA A+ certification.

Cameron

Remote Support Technician


Cameron is one of our Remote Support Technicians.

On the job with Norman Alan since 2022, Cameron provides remote support services for all of our customers.

"My position allows me to learn about and engage with new technologies and expand my knowledge in my field. I also know that I must listen to and understand the customer's needs to provide the best support possible to fulfil those needs."

In his free time, Cameron enjoys DIY projects around his house and he also enjoys woodworking.

Cameron currently holds a PC Support Certification.

Everything good in the world comes from the efforts of people who came before us.

Cory Doctorow

Jeff Kochis

Founding Member


Jeff is a founding member of Norman Alan which he and Bob Graham started in 2004.

As of July 1st, 2021, Jeff and Bob have sold the company to Will and Brandon and are off enjoying their retirement. They have put 17 years of hard work into growing The Norman Alan Company to what it is today. We appreciate everything they have done and wish them nothing but the best!

Jeff and Bob have always taken care of their employees and clients. Will and Brandon have learned over the years the Norman Alan way and will continue to treat their clients and employees as respectfully as Jeff and Bob have. The Norman Alan Company will forever be the house that Jeff and Bob built. We can only aspire to continue to carry on what they have built.

Bob Graham

Founding Member


Bob is a founding member of Norman Alan which he and Jeff Kochis started in 2004.

As of July 1st, 2021, Bob and Jeff have sold the company to Will and Brandon and are off enjoying their retirement. They have put 17 years of hard work into growing The Norman Alan Company to what it is today. We appreciate everything they have done and wish them nothing but the best.

Bob and Jeff have always taken care of their employees and clients. Will and Brandon have learned over the years the Norman Alan way and will continue to treat their clients and employees as respectfully as Jeff and Bob have. The Norman Alan Company will forever be the house that Jeff and Bob built. We can only aspire to continue to carry on what they have built.

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At Norman Alan Company, we pride ourselves on doing the right thing and being there when you need us.



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