The Norman Alan Advantage

Satisfaction in a Job Well Done

When you look for a computer repair service or networking IT support, what really sets one company apart from another?

At Norman Alan Company, LLC, we are motivated by the satisfaction of doing a job well and doing right by our customers.  Our technicians are qualified and highly experienced, and we provide managed IT services for small and medium sized businesses.  When you call us:

• We listen more than we speak.
• We respond quickly to get your computer emergencies under control.
• We focus on your IT challenges and custom fit our services to your needs.
• Our help desk is fully staffed, in-house.
• We keep it local so that we can learn your business and become the technology partner you rely on.

What is it Like to Work with Norman Alan?

Our client relationships go through a series of predictable steps, each one designed to provide you with the best possible service.

• The Discovery Meeting (Let’s get to know one another and learn about your needs.)
• Focusing on the Problem (Getting a clear view of the technology problems that cause you pain or holding you back.)
• Our Custom Proposal (Our recommendations for how to move forward.)
• Welcome Aboard and Let’s Get It Done! (When you bring us on, we make you welcome as one of our valued customers, and we start solving problems!)
• Ongoing IT Management (Our goal is to build a working relationship with your company, one you come to treasure as we keep your computers, network, and IT infrastructure running like clockwork, year after year.)

Of course, we know you may need that extra special first step, putting out the IT fire that just engulfed your business!

The server failure, the hacked computer, the virus spreading across your network, the ransomware that is demanding money before returning your data: we’ve done it all, and we handle it smoothly, turning panic into appreciation.

If you have an emergency, just call us at 724-837-6556.  We’ll get to know one another after our IT heroes put out your fire!

Custom Technology Solutions

We never try to “oversell” a solution. Our recommendations are customized to your needs. We’ll always be straightforward about what those needs may be, but then we respect your budget and limitations.

You too can become a satisfied member of our customer service family.  Interested in learning more?  Call us at 724-837-6556, or visit our Contact Us page today