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Jobs @ Norman Alan

 

Employment Opportunities



We are always looking for qualified candidates.  Must be customer oriented and be able to respond to technical service requests at business locations in the Pittsburgh area as well as performing remote helpdesk support from our office.  Candidate must have hardware experience to support a variety of vendor desktop, server and networking devices.  These are full time salary positions.


Field Service Technician / Help Desk Position

 

Key Responsibilities

  • Responsible for installing, maintaining and repairing multi-vendor systems which include hardware, software and networking products as well as operating systems.
  • Install and optimize hardware/software/networking products and configurations at customer sites.
  • Ensure customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
  • Takes responsibility for potential or desired follow-up services or problem escalation and maintains a functional understanding of company service solutions.
  • Other duties as assigned

 

Qualification Requirements

 

  • 4 or more years of experience in a field service support role
  • Troubleshooting knowledge of Windows Operating systems and Office applications as well as IT processes and procedures.
  • Ability to troubleshoot and repair software and hardware issues
  • Understanding of Microsoft desktop, server and office applications
  • Networking & TCP/IP knowledge including internet connectivity
  • Email connectivity and configuration knowledge including Exchange Server

 

Job Requirements

 

  • Background investigation and drug screening
  • Local travel
  • Must have valid driver’s license and reliable vehicle with appropriate insurance
  • Excellent customer service skills
  • Strong troubleshooting skills
  • Professional appearance and communications
  • Must have a strong work ethic
  • Must be able to work after hours and weekends as needed
  • Willingness to take ownership of problems and see through resolution
  • Ideal candidate should be interested in constantly improving their skills and have strong desire to perform high-end operation like installing servers including migrations from old servers to new servers.

 

Benefits

 

  • Health, Vision and Dental Insurance
  • Retirement plan
  • Paid Vacation, Sick Time & Holidays

 

Please send resume with salary requirements to Jobs@NormanAlan.com

 

 

Network Technician Position

 

Key Responsibilities

 

  • Troubleshooting server & PC problems on the phone and onsite
  • Determine source of server & PC problems (hardware, software, user access, etc.)
  • Troubleshoot Smart Phones & synchronization issues
  • Document resolutions for future reference
  • Onsite repair of servers, backups & PCs
  • Other duties as assigned

 

Qualification Requirements

 

  • 8 or more years of experience in a network server field service support role
  • Windows Server - All versions, including Small Business Server
  • Windows desktop operating systems
  • Exchange Server - All versions
  • Active Directory
  • Symantec Backup Exec & Symantec System Recovery
  • Symantec Endpoint Protection
  • Microsoft Office
  • Routers / Firewalls
  • Strong internet connectivity knowledge
  • Strong email connectivity and configuration knowledge
  • Strong networking & TCP/IP knowledge
  • Networking printers & multi-function devices
  • Blackberry, Windows, Android, iOS mobile platforms
  • Experience with server migrations and installation

 

Job Requirements

 

  • Local travel
  • Reliable vehicle
  • Valid driver’s License & clean driving record
  • Excellent customer service skills
  • Strong troubleshooting skills
  • Professional appearance & manner
  • Willingness to take ownership of problems and see through resolution

 

Benefits

 

  • Health, Vision and Dental Insurance
  • Retirement plan
  • Paid Vacation, Sick Time & Holidays

 

Please send resume with salary requirements to Jobs@NormanAlan.com

 

 

 

 

(724) 837-6556

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